Privacy Policy

At Elemental Elegance, we are committed to protecting your privacy with the same dedication we put into our craftsmanship. This Privacy Policy details how your Personal Information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

1. WHAT PERSONAL INFORMATION WE COLLECT

We collect information to process your orders and enhance your browsing experience.

A. Device Information (Automatically Collected)

When you browse the Site, we automatically collect data related to your device and interaction. We refer to this as Device Information. This includes:

Browser Data: Your web browser type, IP address, and time zone.
Site Interaction Data: Information about the pages you view, products you click on, and how you engage with our content.

We collect Device Information using:

Cookies: Small data files placed on your device, often including an anonymous unique identifier.
Log files: Tracking actions occurring on the Site, including IP address and browser type.

B. Order Information (Provided by You)

When you make a purchase or attempt a purchase, we collect necessary Order Information from you:

Name, email address, and phone number.
Billing and shipping addresses.
Payment details (securely processed by third-party payment gateways; Elemental Elegance does not store full payment card numbers).

When we refer to “Personal Information” in this Policy, we are referring to both Device Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the collected Personal Information for three primary purposes:

A. Order Fulfillment and Communication

To process, package, and ship your jewelry orders (including managing payments and providing order confirmations).
To communicate with you regarding your order status, returns, and customer service inquiries.

B. Marketing and Site Personalization

To provide you with information about our new collections, design inspiration, or promotions (only if you have opted in to receive marketing communications).
To improve our product offerings and site layout based on customer trends and preferences.

C. Security and Site Improvement

To screen orders for potential fraud or risk.
To generate analytics about how our customers browse and interact with the Site, allowing us to optimize our overall experience.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties only to help us operate our business effectively:

Service Providers: We share data with partners who facilitate our business operations, such as payment processors, shipping carriers (to fulfill your order), and web hosting providers.
E-commerce Platform: We use Wix to host our online store. Your data is shared with them to power our platform.
Analytics: We use tools like Google Analytics to understand how visitors use our site.

We will also share your Personal Information if we are required to do so to comply with applicable laws and regulations, or to respond to a subpoena, search warrant, or other lawful request for information we receive.

4. YOUR RIGHTS

If you are a European resident (or under a similar data protection law), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the details provided below.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The Last Updated date at the top of the policy will be amended to reflect the date of the most recent change.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us on our contact page.